Skip to content

The phone log knows the number. Nobody knows the conversation.

Dialmio call log CRM: every call on the phone becomes a lead record

Dialmio merges the phone call log and the customer record, so tapping any number opens one thread of calls, notes, messages and follow-ups.

Three days free, nothing locked, no card.

A Dialmio lead record showing every past call, note and WhatsApp on one timeline
Call log CRM

What is a call log CRM and how does Dialmio do it?

A call log CRM is software in which the phone call history and the customer record are the same thing, so that tapping any number in the log opens a lead with every past call, note, message and follow-up already attached, and Dialmio does this by replacing the Android phone dialer on each caller handset. Every incoming, outgoing and missed call is filed against the lead it belongs to; a number seen for the first time can become a lead from the after-call sheet in one tap with the source marked Incoming; and a number that rings twice becomes one record with two calls on it, never two records. The thread syncs to the company account, so it survives a lost phone or a caller leaving and appears on the owner dashboard. Nothing is typed up afterwards, because the call itself created the entry.

In short

  • One thread per number: calls, notes, WhatsApp, follow-ups
  • Unknown numbers become leads from the after-call sheet
  • Duplicates merge by number instead of piling up
  • Synced to the company account, not stranded on a phone

At a glance

What does the Dialmio call log CRM do, and where does it stop?

What does the Dialmio call log CRM do, and where does it stop?
Dialmio call log CRM
What it doesThe phone call history and the customer record, merged into one thread per number.
Best forTeams whose customer history lives in phone logs, notebooks or a shared sheet
Where it runsAny Android 8 or newer phone, calling on its own SIM; the owner dashboard opens in any browser
What is includedPart of the one plan, ₹162 per user each month on the yearly plan, or ₹249 on the three-month plan, taxes extra, with no per-minute or per-lead charge
LimitsLogging starts on the day it is installed; older handset calls are not imported

Facts checked September 2026.


Why teams switch

What changes in the first week?

Today

The same customer exists three times

Three spellings of a name in a sheet, three half-histories, and a caller who does not know the buyer was quoted last month.

With Dialmio

The number is the record. One customer, one thread, however many times they call.

Today

Incoming calls are invisible to the CRM

A customer who rings in is answered from memory, and the call never reaches the record because nobody started it from a list.

With Dialmio

Incoming calls open the lead on the ring and file their outcome like any other call.

Today

The history walks out with the handset

Six years of conversations in a caller phone log belong to the caller, not to the business, until the day they resign.

With Dialmio

Every call and note lives in the company account and moves with the lead, not the phone.


How it works

How does call log CRM work in Dialmio?


  1. 01

    The log becomes the CRM

    Once Dialmio is the dialer, the call log on the phone shows each number with its lead status, its call count and the last note, instead of a bare list of digits and timestamps. A number with no lead behind it shows as unknown until somebody files it.

    The Dialmio call log with lead status and call count on every number

  2. 02

    Every call adds to the thread

    Tap a number and the lead opens: every call in and out with its duration, every note, every WhatsApp sent through the app, every reminder set and kept or missed, in one timeline. A new call adds one more entry at the top rather than a new record somewhere else.

    A Dialmio lead record with its call and message timeline

  3. 03

    The owner reads the same thread

    The dashboard shows the same records, so an owner checking why a deal stalled reads the actual sequence of calls and notes rather than a summary somebody wrote. Transfers and shared leads move the whole thread with them.

    The Dialmio owner dashboard opening a lead thread

What you get

What is included in the one plan?

₹162 per user a month paid yearly, ₹249 paid quarterly, plus taxes. Both plans include every feature on this site.

Pricing in full
  • Call history and lead record merged, one thread per number
  • Incoming calls open the lead before pickup
  • Unknown numbers filed as leads in one tap, source set to Incoming
  • Duplicates merge by number, never by name spelling
  • Notes in any language, typed or dictated
  • WhatsApp sent through the app appears on the same timeline
  • Thread moves with the lead on transfer or reassignment
  • Full history synced to the company account

From teams using Dialmio

What do owners and callers say about Dialmio?

My worry was the team refusing yet another app. By day three nobody had said a word about it, and silence after a system change is the highest praise a team gives.
Zeba K.Operations head, MumbaiJul 2026
We wrote our own seven stages in ten minutes instead of squeezing our business into somebody else pipeline. The reports use our words, so my team actually reads them.
Trupti S.Manager, recruitment firm, PuneJun 2026
The lost-leads list was uncomfortable the first time I opened it. We called forty of them back over a fortnight and two became customers.
Ganesh Y.Owner, modular kitchens, NashikJul 2026

These are the words of customers who agreed to be quoted this way, sent over WhatsApp or said on a call, shortened only where they ran long. No star total or review count is published, because there is no public rating page to point at yet. Last checked September 2026.


Questions

What do people ask about call log CRM?

Does Dialmio import my existing phone call log?

It starts logging from the day it is installed. Old calls in the handset log carry no outcome or note, so importing them would create a history the app cannot vouch for. Old leads themselves can be imported from Excel with their source and last remark.

What if two callers speak to the same customer?

Both calls land on the same thread, each stamped with who made it. A lead belongs to one caller by default, but a manager can share or transfer it, and the full history travels with it.

Can I search the call log by name or note?

Yes. One search across the app finds leads, calls, notes, reminders and messages, so a caller who remembers only that someone mentioned a Diwali delivery can find that person.

Does the call log CRM work offline?

The calling and the after-call sheet work with data off, because these are ordinary SIM calls. Entries queue on the phone and sync to the company account when the connection returns.

Can the owner see notes as well as counts?

Yes. The dashboard shows the same threads the caller sees, including every note, so a stalled deal can be read as a sequence of conversations rather than a number in a column.

Is a call log CRM different from a contact manager?

A contact manager stores names and numbers. A call log CRM stores what happened each time that number was called: the outcome, the note, the follow-up, the message. Dialmio does the second, and the contacts come along for free.

How far back does the call log go?

From the day a caller signs in, everything is kept in the company account for as long as the account exists. Calls made before the app was installed are not on the phone in a form the app can trust, so the history starts at install.

Can two callers see the same number?

Yes, if the owner allows it. By default a lead belongs to one caller, but a manager can share a record or transfer it, and the full call history moves with it, so nobody starts a conversation blind.

What happens when a number that is not a lead calls?

The call is logged like any other, and the caller can convert it into a lead from the after-call sheet with one tap, source marked Incoming. A number that rings twice becomes one record with two calls on it, never two records.

What happens to the call history if a phone is lost or a caller leaves?

Every call and note is stored in the company account rather than the handset, so signing in on a replacement phone brings it all back. When a caller leaves, remove their access and reassign their leads to a colleague; every call and note travels with the lead.

How do new leads reach the right caller?

Connect Dialmio to wherever enquiries already land, a Google Sheet or a web address, and it keeps checking that source. New entries are imported every few minutes, labelled with the source, dealt out in turn among the callers you picked, and announced on the phone of whoever received them.

Can I define my own lead statuses?

Yes, in your own words, and rename or reorder them whenever you like. The stages you set shape the lists, the filters and the reports, so a business selling site visits and one selling policies each see a pipeline that looks like their own.


Why the call log and the CRM should be the same thing

Updated 22 September 2026

Every phone already has a call log, and every business already has some kind of customer list, and the trouble is that they never meet. The log knows a number rang at 11:04 for six minutes. The list knows the customer name and that he was quoted in March. Nobody joins the two, so the caller who picks up the next call from that number starts from nothing, and the customer explains himself again.

The fix is not a better spreadsheet. It is making the number the record, so that the act of calling or being called is the act of updating. Dialmio does that by being the dialer: the log entry and the CRM entry are created by the same event, and the thread grows with each call without anyone deciding to go and update something.

The practical effect is that history stops being personal. In most small teams the real customer history lives in a caller phone and leaves when they do. In a call log CRM it lives in the company account, and the person who inherits a list inherits the conversations too. Owners tend to notice this benefit only when somebody resigns, which is late.

What was said can sit on the record too. On supported Android phones Dialmio attaches the call recording to the lead, beside the outcome and the note. Android controls call audio, so whether a given handset records depends on its maker and Android version, and it is worth a test call on your own team phones first. Even where recording works, the note is what a manager reads first, because nobody listens to a day of calls, which is why the note field is still the most important part of the sheet.


Put every call your team makes on the record

Three days free, nothing locked, no card.

₹162 per user per month on yearly billing. Every feature in one plan. Prices are per user, exclusive of taxes.