Question 1

Which CRM is best for a small business in India?

Accepted Answer

If most of your selling happens on the phone and WhatsApp, a calling CRM such as Dialmio, RMDialer, Telodial or NLCaller fits best. If you sell through email, a website and longer deal cycles, a general CRM such as Zoho CRM or HubSpot fits better.

Question 2

Is there a free CRM?

Accepted Answer

HubSpot and Bitrix24 offer free plans with limits. Dialmio's dialer is free forever, with the CRM as the paid part.

Question 3

Do I need a CRM with calling built in?

Accepted Answer

If your team makes more than a few dozen calls a day, yes. A CRM without calling depends on people typing call notes, which rarely lasts beyond the first month.

Question 4

Do you help with onboarding in Hindi or Marathi?

Accepted Answer

Yes. Setup and training calls happen in English, Hindi or Marathi, whichever the team is comfortable in, and each caller can read the app itself in any of forty languages.

Question 5

How long does setup take?

Accepted Answer

Roughly thirty minutes for five people: install on each phone, sign in with the number, name your lead stages, import the current list, and add the callers on the dashboard. If you prefer, we do it with you on a call at no charge.

Question 6

What is Dialmio?

Accepted Answer

Dialmio is a call management CRM: an Android app that turns each call a salesperson makes, picks up or misses into a lead record carrying an outcome, a note and a follow-up date, paired with a web dashboard where the owner watches the whole team as the day runs. Calls travel over the SIM inside each phone.

Question 7

How much does Dialmio cost?

Accepted Answer

Dialmio costs ₹162 per user each month on the yearly plan, or ₹249 on the three-month plan, taxes extra. Both billing periods include the whole product: call tracking, the auto dialer, the lead record, reminders, WhatsApp rules and the owner dashboard, with no cap on leads or calls. The first three days are free and no card is taken. Prices checked October 2026.

Question 8

What counts as a user in Dialmio?

Accepted Answer

A user is somebody who signs in to the app to make calls. Five callers and one owner who only opens the dashboard means five users, since the owner login is part of the account and carries no charge.

Question 9

What happens to my data when the subscription ends?

Accepted Answer

Nothing is erased over a lapsed payment. Every lead, call and note stays in the account, and only the calling features pause until a plan is active again, so renewing late costs no history.

Question 10

Are there per-call or per-lead charges?

Accepted Answer

None. The per-user monthly subscription is the entire software cost. Your mobile operator bills the calls as it always has, and your WhatsApp API provider bills the messages it sends; Dialmio takes no cut of either.

Question 11

Is there a monthly plan?

Accepted Answer

The shortest term is three months, at ₹249 per user per month, and the yearly term drops that to ₹162, tax extra on both. A common route is to begin on the three-month term and change to yearly at the first renewal.

You sell mainly through…	Choose a…
Phone calls and WhatsApp, quick decisions	Calling CRM (Dialmio, RMDialer, Telodial, NLCaller, Telecalling Software, Weo Dialer)
Email, website, longer B2B deals	General sales CRM (Zoho CRM, HubSpot, Bitrix24)
Large enquiry volumes with many counsellors	Lead management platform (LeadSquared, Kylas)

Best CRM for small business in India: picked for phone-first teams

First, which kind of CRM do you need?

Calling CRMs

General sales CRMs

Lead management platforms

How should a small business choose a CRM?

What do owners and callers say about Dialmio?

What do people ask about best crm for small business in india?

Put every call your team makes on the record