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Last updated September 2026
Who we are
Smart Campaign Solution operates Dialmio from Karnik Plot, 108, 4th Road, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086, India. Questions about how your information is treated can be sent to support@dialmio.com.
What the app holds
Dialmio is a tool a business uses to run its own customer calls, so what sits inside it belongs to that business: the leads it adds, the calls the app logs, the notes staff write, the reminders they schedule, the messages they send and the sales they record. This lives on the handset, and once a person signs in a copy is kept in that company account, which is how a replacement phone recovers the history and how the owner sees it on the dashboard.
Permissions the app asks for
Phone, call-history and contacts access let the app place calls, log business calls in and out, and show a known name on an incoming call from records the business already keeps. Notification access is needed for alerts. Camera and location are used only when attendance is switched on, and only at the moment of clocking in or out. No permission is requested before the feature that needs it is opened, the reason is shown at that point, and declining simply leaves that single feature switched off.
Call audio
The app records that a business call took place, how long it lasted, the outcome chosen and the note written. On supported Android phones it can also record the audio of business calls and attach the recording to the call on the lead record, where only people the business has given permission can play it. Where a handset does not allow recording, no audio is captured or kept.
What we do not do
Customer data is never sold, rented or passed to advertisers, and the contents of your leads, calls and conversations are used for nothing beyond operating the service for you.
Connected lead sources and WhatsApp
When a company attaches a spreadsheet, a web address or a messaging provider to its account, the app reads only what that company pointed it at, on that company instruction. Outgoing messages go through whichever provider the company signed up with, under the terms agreed there, and are billed by that provider.
This website
Every page here is a static file; nothing runs on a server behind it. There are no advertising trackers and no forms, since each button simply opens WhatsApp, your dialler or your email client. The web server keeps the usual short technical log of requests, meaning the requesting address, the page asked for and the time, which rotates out on schedule.
Deleting data
The account owner can delete single records, groups of records or the whole account contents from the handset or the dashboard at any time. To close the account and erase everything, write to support@dialmio.com; that request is completed within 30 days.
Frequently asked
Who owns the data in the Dialmio app?
Your business does. The enquiries, the notes, the dates set and the log of what was dialled are all company material, and the only reason we hold them is to operate the service you subscribe to.
Why does the app ask for call log and contacts permissions?
They allow the app to place calls, to log the business calls made and received, and to show a known name on an incoming call from numbers your business already keeps. Each permission is requested when the feature needing it is first opened, with the reason shown, and turning one down leaves that single feature idle while the rest keeps running.
Is my data sold or shared with advertisers?
No. Never sold, never rented, never given to advertisers.
Where is the data stored?
On the phone, and, after sign-in, in your company account on our servers as well. That server copy is what a replacement phone restores from and what the owner reads on the dashboard.
How do I delete my data?
The account owner can delete individual records or everything, from the phone or from the dashboard, whenever they wish. Closing the whole account is done by writing to us, and it is completed within 30 days.
Does this website track me?
No. Every page is a static file with nothing running behind it, no advertising trackers, and no forms; buttons open WhatsApp, your dialler or your email client. The web server keeps its usual short technical log of requests for security and clears it on rotation.
Does Dialmio work without internet?
Calling and the after-call sheet both work with data off, since these are ordinary SIM calls. A connection is needed to sync records to the account for the dashboard and to send WhatsApp; anything captured offline waits on the phone until the signal returns.
Does Dialmio show who is calling?
Yes, from your own records. When a known lead rings, the name, the stage and the previous note appear before the call is answered, drawn from the numbers your business already holds rather than from a shared spam database.
Does Dialmio record calls?
Dialmio logs that the call happened, how long it lasted, which lead it belonged to, the outcome chosen and the note typed. Audio capture is blocked for third-party apps on many Android phones, so it is not sold as a headline feature, and a vendor promising it on every handset deserves a pointed question.
Is Dialmio a call tracker or a CRM?
Both, inside one record. A bare call tracker tells an owner how many calls were made. A CRM tells the team what was discussed and what comes next. Dialmio logs the call and pins the outcome, the note, the follow-up and the WhatsApp to the same lead, so tracking and selling share one screen instead of two tools.
From teams using Dialmio
Customers on how their call data is handled
Our stages and lead sources were set up on a Marathi call the afternoon we paid, with me watching. Nothing was left for me to figure out by myself.
Customers save the number and ring it back a month later, and it rings on the person who spoke to them. That never worked with the rented line.
I resisted CRMs for years because every one of them wanted my staff at a laptop. This one wants two taps on the phone the call just happened on, which is a different ask entirely.
These are the words of customers who agreed to be quoted this way, sent over WhatsApp or said on a call, shortened only where they ran long. No star total or review count is published, because there is no public rating page to point at yet. Last checked September 2026.