Telecalling script in Hindi and English: follow-up calls that get answers

Dialmio telecalling scripts in Hindi and English for enquiry follow-ups, missed callbacks, after-quote calls and busy customers. Copy, adapt, use today.

2 October 2026 · 4 min read · By Dialmio

A good script does one job: it gets the first ten seconds right. After that the customer decides whether to talk.

All scripts below are for customers who enquired or are already customers. For cold promotional calling, read TRAI rules for sales calls first.

Replace the words in [brackets].

Which script fits which call?

Situation	Script	What the call must end with
First call after an enquiry	1	One question about their need, then a next step
Customer says busy, call later	2	A choice of two exact times
Returning a missed call	3	Their question answered, or a callback time
After sending a quote	4	The objection named: price, timing or something else
Silent for weeks	5	A clear yes, no or new date
Confirming a visit or appointment	6	Location sent on WhatsApp
Not interested	7	The reason, noted on the lead

1. First call after an enquiry

Hindi (Hinglish):

Namaste [Naam] ji, main [Aapka naam] bol raha/rahi hoon [Company] se. Aapne kal [website / Facebook ad] par [product/service] ke baare mein enquiry ki thi. Kya abhi 2 minute baat kar sakte hain?

English:

Hello [Name], this is [Your name] from [Company]. You enquired about [product/service] on our [website / ad] yesterday. Is this a good time for two minutes?

If yes: ask one question about their need before explaining anything.

Aap ise kis kaam ke liye dekh rahe the? / What were you looking to use it for?

2. Customer says “busy hoon, baad mein call karo”

Hindi:

Bilkul, koi baat nahi. Aaj shaam 6 baje ya kal subah 11 baje, kaunsa time theek rahega?

English:

Of course. Would 6 this evening or 11 tomorrow morning suit you better?

Always offer two times. “Baad mein” without a time becomes never. Log the time as a follow-up before the next call.

3. Returning a missed call

Hindi:

Namaste, aapka call [Company] par aaya tha, hum utha nahi paaye, maafi chahte hain. Main [Naam] bol raha/rahi hoon, bataiye kaise madad kar sakte hain?

English:

Hello, you called [Company] a little while ago and we missed it, sorry about that. I’m [Name], how can I help?

Return missed calls within the hour where possible. See missed call follow-up.

4. Follow-up after sending a quote

Hindi:

Namaste [Naam] ji, [Company] se [Aapka naam]. Maine [din] ko quotation bheja tha. Aapne dekh liya? Koi point clear karna ho to abhi bata dijiye.

English:

Hi [Name], [Your name] from [Company]. I sent the quotation on [day]. Did you get a chance to look at it? Happy to clear anything up now.

If “sochke batata hoon”:

Zaroor. Kya koi specific cheez hai jis par aap soch rahe hain: price, timing, ya kuch aur? / Sure. Is there something specific you’re weighing up: price, timing, or something else?

5. Customer went silent for weeks

Hindi:

Namaste [Naam] ji, [Company] se [Aapka naam]. Pichhle mahine aapne [product] ke baare mein baat ki thi. Kya abhi bhi dekh rahe hain, ya plan badal gaya?

English:

Hi [Name], [Your name] from [Company]. We spoke last month about [product]. Are you still looking, or have plans changed?

A clear “no” is useful too. Mark it closed and stop calling.

6. Confirming a visit or appointment

Hindi:

Namaste [Naam] ji, kal [samay] baje [jagah] par aapki [visit/appointment] confirm karne ke liye call kiya hai. Location WhatsApp par bhej raha/rahi hoon.

English:

Hello [Name], calling to confirm your [visit/appointment] tomorrow at [time] at [place]. I’m sending the location on WhatsApp now.

7. Customer says “not interested”

Hindi:

Theek hai, samajh gaya/gayi. Bas ek baat bata dijiye, kya aapne kahin aur se le liya, ya abhi zarurat nahi hai?

English:

Understood. Just so I note it right, did you go with someone else, or is it not needed right now?

Note the reason. A month of reasons tells you more than any report.

What should happen right after each call?

Log the outcome.
Set the next follow-up date and time.
Send the WhatsApp you promised. See WhatsApp templates after a sales call.

In Dialmio these three steps take two taps on the after-call sheet, and the WhatsApp can go automatically based on the outcome. The app also runs in 40 languages, so each caller can use it in Hindi, Marathi or their own language.

What else do people ask about this?

Should a telecalling script be read word for word?

No. Use the script for the opening line and the close. In between, listen and answer. A caller who reads every line sounds like a recording.

Hindi or English, which works better?

Open in the language the customer used when they enquired. If unsure, start with a simple Hindi-English mix and switch to whatever the customer replies in.

What should every follow-up call end with?

A clear next step with a date: a visit, a WhatsApp with details, or the next call. Log it immediately so it is not forgotten.

Are these scripts for cold calling?

No. They are for following up customers who enquired or are existing customers. Promotional cold calls in India must follow TRAI's rules.

Does the app work in Hindi and Marathi?

Yes, both, and every caller sets their own: the app runs in 40 languages, worded the way people talk rather than translated word for word. Statuses and notes stay in whatever language the team types them in.

Do you help with onboarding in Hindi or Marathi?

Yes. Setup and training calls happen in English, Hindi or Marathi, whichever the team is comfortable in, and each caller can read the app itself in any of forty languages.

What is Dialmio?

Dialmio is a call management CRM: an Android app that turns each call a salesperson makes, picks up or misses into a lead record carrying an outcome, a note and a follow-up date, paired with a web dashboard where the owner watches the whole team as the day runs. Calls travel over the SIM inside each phone.

What does a call management CRM actually do?

A call management CRM connects the phone to the customer record. The record opens as a call starts, with the previous note visible; a sheet collects the result and the next step as the call ends; unanswered calls line up for a callback; and the owner gets call counts, talk minutes and outcomes per person with no report to chase. Dialmio does all four from a single Android app.

Is Dialmio cheaper than other call management software in India?

Usually, once WhatsApp and reporting are added up. Published Indian prices for this kind of tool sit anywhere from about 100 to 800 rupees per user per month, and a few charge WhatsApp separately or reserve reports for a dearer plan. The fair comparison is the yearly figure for your actual caller count, with everything you plan to use included.

Is Dialmio a call tracker or a CRM?

Both, inside one record. A bare call tracker tells an owner how many calls were made. A CRM tells the team what was discussed and what comes next. Dialmio logs the call and pins the outcome, the note, the follow-up and the WhatsApp to the same lead, so tracking and selling share one screen instead of two tools.

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Telecalling script in Hindi and English: follow-up calls that get answers

Which script fits which call?

1. First call after an enquiry

2. Customer says “busy hoon, baad mein call karo”

3. Returning a missed call

4. Follow-up after sending a quote

5. Customer went silent for weeks

6. Confirming a visit or appointment

7. Customer says “not interested”

What should happen right after each call?

What else do people ask about this?

What should you read next?

TRAI rules for business calls from a mobile number, for small sales teams

Excel vs CRM for call records: where the shared call sheet breaks

Call management CRM vs cloud telephony: which one does your team need?

What this looks like once it is running

Put every call your team makes on the record